This is the FAQ Area, Hopefully you'll find the answer here to some of the most common questions we get asked about users accounts, and the signup process.

Wheres My Fan Pack?

Fan Packs only ship in the following months:

January, March, May, July, September, November

We dont ship packs in other months of the year. If you signed up for your account on January 23rd for example, your pack would not ship until March 15th, and packs take up to 28 days to arrive depending on your country, so you will recieve your pack before April 15th. We do offer the chance for Packs to be shipped within 7 days of signup for an additional fee, but packs still take up to 28 days from shipping date to arrive with you. So we say you're wait will be an average of 12 weeks.

For the latest information on packs, and when packs have shipped recently, check the fan packs page in the community area.

How do I upgrade my account to VIP?

Thats easy, in the My Profile page of the members area you'll see an Upgrade link, simply follow the instructions on the page and your account will change to VIP status, from either BASIC or DIRECTIONER

How do I sign up a relative/Buy membership as a gift for someone?

When you choose your membership type you are taken to paypal to complete payment, you will then be redirected back to the site to complete your site signup and that part can be done in any name or address you'd like, allowing you to enter the details of your giftee.

How do create two accounts?

If you're the parent of two children who want to join for example, you may want two membership accounts. You can do this simply. Payment can be made from the same paypal account, but when redirected back to the site to complete you're membership please place separate details for each account. If you place the same email address or username option then two accounts cannot be created, or one may council out the other.

I paid via paypal and nothing happened, Wheres my account?

After paying via Paypal you will get redirected back to the site to complete your signup, Some browsers dont allow this. If you dont get redirected back to the site, check your email/SPAM folders, after payment an email was automatically sent to you containing a link that also lets you finish your signup, this email is titled "Congratulations! ( your membership has been approved )" and is recieved from, if you do not recieve this email then simply email us at letting us know your paypal transaction number and we can get you all sorted.

How can I contact One Direction?

All fanmail and qrequests with regard to free merchandise, invitations etc can be sent to the following address.

One Direction
Syco Music
69-79 Fulham High Street

Or you can send a message to the boys at:,,,,

I want a Presale Code, Where Are They?

The Take Me Home Tour 2013 is now entirely sold out, as such presale codes are no longer avaliable for this tour. New codes will be avaliable for the 2014 Tour when it is announced later this year, however this is subject to Syco & Modest Management decisions on presales and is not guaranteed.

503 Error Code

When trying to access my account I get the following error

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!

To stop the site crashing when many thousands of members may be accessing at one time, IP restrictions are in place. This means that if you try to access the site from more than 5 devices at once (phone, pc, tablet etc) then your IP will be blocked for 2 hours from accessing the site to stop it overloading with unnecessary traffic. Please try again after 2 hours have passed.

When does my VIP account run out & what do I do?

If you want to know when your 1 year VIP access if over you can email us at and we will find our this information for you. When your year is up your VIP account will change to a BASIC account, so you will still have site access, but not access to presale codes or meet and greet contests. You are able to upgrade back to VIP in the upgrade section, and this entitles you to a brand new membership pack, which after November 2013 will include the boys new third album.

I cant find an answer here

You can email us at if you have any other issues with the site